Returns Policy
This Returns Policy forms part of our Terms and Conditions and applies to all purchases made through Lettering Pro Ltd.
1. 90-Day Returns Policy
We offer a 90-day returns period from the date of delivery for eligible items.
To qualify for a return:
Items must be unused
In original condition
With all original packaging and tags (where applicable)
Returns requested outside this period may not be accepted at our discretion.
To qualify for a return:
Items must be unused
In original condition
With all original packaging and tags (where applicable)
Returns requested outside this period may not be accepted at our discretion.
2. Non-Returnable Items
Due to the nature of our products, the following items are non-returnable unless faulty:
Personalised items
Custom name sets and number sets
Items that have had names, numbers, or patches applied
Special order or made-to-order products
This is in accordance with UK consumer regulations regarding customised goods.
Personalised items
Custom name sets and number sets
Items that have had names, numbers, or patches applied
Special order or made-to-order products
This is in accordance with UK consumer regulations regarding customised goods.
3. Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged in transit, or incorrect, please contact us within 48 hours of delivery with:
Your order number
A description of the issue
Photographic evidence where possible
Once verified, we will offer either a replacement (subject to availability) or a full refund, including original postage where applicable.
This does not affect your statutory rights under the Consumer Rights Act 2015.
Your order number
A description of the issue
Photographic evidence where possible
Once verified, we will offer either a replacement (subject to availability) or a full refund, including original postage where applicable.
This does not affect your statutory rights under the Consumer Rights Act 2015.
4. Change of Mind Return
If you wish to return an item due to a change of mind:
You must contact us before returning the item
The item must be unused and in resaleable condition
Return postage costs are the responsibility of the customer
Original postage costs are non-refundable unless the item is faulty or incorrect.
You must contact us before returning the item
The item must be unused and in resaleable condition
Return postage costs are the responsibility of the customer
Original postage costs are non-refundable unless the item is faulty or incorrect.
5. Return Process
To request a return, please contact us first with your:
Order number
Reason for return
Returns sent without prior contact may be refused.
Once approved, return instructions will be provided.
Order number
Reason for return
Returns sent without prior contact may be refused.
Once approved, return instructions will be provided.
6. Return Postage Responsibility
Customers are responsible for return postage costs unless:
The item is faulty
The item is incorrect
The item was supplied in error
We strongly recommend using a tracked postal service, as we cannot be responsible for items lost during return transit.
The item is faulty
The item is incorrect
The item was supplied in error
We strongly recommend using a tracked postal service, as we cannot be responsible for items lost during return transit.
7. Refund Processing
Once the returned item is received and inspected:
Refunds will be processed to the original payment method
Processing time is typically 5–10 working days
We reserve the right to refuse a refund if the item shows signs of use, damage, or alteration.
8. Contact Regarding Returns
For all return enquiries, please contact:
Lettering Pro Ltd
Email: info@letteringpro.co.uk
Please include your order number in all correspondence.
Lettering Pro Ltd
Email: info@letteringpro.co.uk
Please include your order number in all correspondence.
